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I quickly noticed that when I was coming back, I was much calmer and more cheerful! Pretend that you’re not going back to the office and think about future plans.Have you decided what to do with your next holidays? I’m sure that when you’ll be back, you’ll see the bright side of life!
If you don’t feel like you’re empowered enough to do something for them, don’t hesitate to call your supervisor.One comment, even one word can make you want to leave everything behind and become a jolly shepherd in New Zealand.So, here are a couple of tips on how to survive a rough day.But before we get to dealing with rude customers, let’s talk about one sentence that you probably hear all the time.During my extremely short customer service career, I’ve managed to meet all kinds of rude customers.If someone tells me that I’m not professional, it’s personal. ” Actually, if you deal with a rude customer, your human right is to feel upset.
If I’m told that I’m not trained well or I’m bad mannered – it’s still personal. I’m not telling you to feel peaceful while you’re in the middle of a shitstorm. There is just one important rule: don’t show your feelings to the customer.
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I’d say even more: some rude customers vent their anger on customer service agents by trying to get personal. There are more effective tricks helping you to go through bad events. Most of upset people get even more angry when they see that the other person is also upset.
That’s exactly why it hurts so much, because the stuff they’re saying is not like “oh my, the company you’re working for is not very trustful, is it? They rather say: “you stupid ignorant, what is your company paying you for! For that reason being calm and respectful is not only a matter of being professional, it’s also in your personal interest.
And I tell you: it’s a great shield against rudeness. It should make them feel that you understand what they’re going through and should calm them down a bit.